Privacy Policy for SmartEcomSuite
Effective Date: October 9, 2024
Last Updated: October 9, 2024
At SmartEcomSuite, your privacy is our priority. We are committed to safeguarding the personal data of our users while ensuring compliance with international privacy standards, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
1.1 Personal Information
- Name
- Email address
- Billing and payment information
- Phone number
- Business information (e.g., website, company name)
1.2 Usage Data
- Your interactions with our platform (e.g., pages visited, time spent, actions performed)
- Browser type and version, operating system, and device information
- IP address, geolocation, and connection details
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to enhance user experience and gather information on website performance and traffic.
2. How We Use Your Information
We use the collected data for the following purposes:
- Service Provision: To create and manage your account, process payments, and provide access to SmartEcomSuite.
- Personalization: To tailor our services based on your preferences and improve user experience.
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide ongoing support.
- Marketing and Communication: To send promotional materials, updates, and notifications (with your consent).
- Analytics: To analyze platform performance and user behavior for service improvement and new feature development.
3. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Consent (Article 6(1)(a) GDPR) – When you provide explicit consent for specific purposes (e.g., marketing).
- Performance of a Contract (Article 6(1)(b) GDPR) – To fulfill the contract or agreement with you.
- Legitimate Interests (Article 6(1)(f) GDPR) – To enhance our services and protect our business interests.
4. How We Share Your Information
We may share your information in the following situations:
- Service Providers: With third-party service providers who help us run our business (e.g., payment processors, cloud service providers).
- Legal Requirements: If required by law or in response to legal proceedings.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time, subject to applicable legal obligations.
6. Your Rights (GDPR & CCPA)
You have certain rights regarding your personal data:
6.1 GDPR Rights (for EU residents)
- Right to Access – You can request access to the personal data we hold about you.
- Right to Rectification – You can request that inaccurate or incomplete data be corrected.
- Right to Erasure – You can request the deletion of your data under certain conditions.
- Right to Restrict Processing – You can request restrictions on how we process your data.
- Right to Data Portability – You can request to receive your data in a structured, machine-readable format.
- Right to Object – You can object to the processing of your data in certain situations.
6.2 CCPA Rights (for California residents)
- Right to Know – You can request details of the personal data we collect and how it’s used.
- Right to Delete – You can request the deletion of your personal information.
- Right to Opt-Out – You can opt out of the sale of your personal information (if applicable).
- Right to Non-Discrimination – We will not discriminate against you for exercising your CCPA rights.
To exercise any of these rights, contact us at: [email protected]
7. Security of Your Data
We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no internet-based service is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to, and processed in, countries outside of your own, including the United States and Brazil. We ensure that data transfers comply with applicable legal requirements, including the GDPR’s Standard Contractual Clauses.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes occur, we will notify you by updating the “Last Updated” date and providing notice via our platform.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, feel free to reach out:
- Email: [email protected]
- Address: SmartEcomSuite, Rua Exemplo, São Paulo, Brazil
